Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a done999 account — covering wallet deposits through bKash, Nagad, and Rocket, how your account is managed, and what applies based on your local law and eligible region.

Account eligibility by local lawbKash, Nagad, Rocket wallet rulesAccount suspension conditionsWithdrawal verification stepsJurisdiction-dependent access
done999 Terms and Conditions That Govern Your Account
POLICY HANDLING PRACTICES

How done999 Manages Your Account Under These Terms

We apply these terms consistently across every account. Where a wallet transaction — bKash, Nagad, or Rocket — triggers a review, we notify you through your account inbox and explain what is needed to resolve it. Account security is your responsibility up to the point of login; we handle everything server-side. Keep your credentials private and contact us immediately if you suspect unauthorised access.

Wallet Verification

Every withdrawal request is matched against the wallet name on your account. bKash, Nagad, and Rocket transactions that do not match are held and flagged for your review before release.

Account Security

We use encrypted sessions for all account activity. If you log in from a new device, an OTP is sent to your registered mobile number before access is granted.

Term Updates

When we update these terms, the revised version goes live on this page with the update date shown. Your account inbox also receives a notification so you are not caught off guard.

Dispute Resolution

Account and transaction disputes are handled through our support team first. If a resolution is not reached, the matter is referred under the jurisdiction applicable to your region and local law.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, wallet transaction, or eligibility status, our support team handles those queries directly. Reach us through the channels below — include your account ID and the specific clause or transaction you are asking about so we can respond faster.

Live Chat Open the chat widget from any page on done999. Use this for account-term queries, wallet mismatch issues, or to ask about your eligibility status in your region.
Email Support Send a detailed message to our support address for formal term disputes or written confirmation of account decisions. We respond to email queries in the order received.
Account Help Centre Access the Help section from your account dashboard to find published policy documents, wallet deposit rules, and the current version of these terms as they apply to your account.

Common Questions About These Terms

Below are the questions we get most often about how these terms apply to accounts, wallet transactions, and eligibility. If your question is not here, use the live chat or email route above.

Access and eligibility depend on your local law and region. If done999 is accessible where you are, these terms apply in full from the moment you open an account.

Deposits and withdrawals are held for manual review when wallet names do not match. Contact support with your account ID and transaction reference to resolve it quickly.

Yes, you can use multiple wallets on one account. Each transaction is matched to the wallet used for that specific deposit when a withdrawal is processed.

Duplicate accounts, mismatched identity details, or confirmed breaches of these terms are the main grounds. We notify you by account inbox when any suspension action is taken.

We post the updated version on this page and send a notification to your account inbox. Continuing to use your account after that date means you accept the updated terms.

Start with the live chat or email support channel. For unresolved disputes, the matter proceeds under the jurisdiction applicable to your local law and eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.