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Our Legal Terms and What They Mean for You

Using done999 means you agree to the terms set out here — and eligibility depends on your local law and the regions we can support. We keep this language plain so you know exactly where you stand before you open an account.

Account eligibility appliesRegion-dependent accessbKash, Nagad, Rocket payments coveredBangladesh users subject to local law
done999 Our Legal Terms and What They Mean for You
ACCOUNT POLICY STANDARDS

How We Handle Data, Cookies and Account Security

Security and data handling are built into the account layer — not added as an afterthought. We use SSL encryption across the platform, including on all payment flows through bKash, Nagad, and Rocket. Your account data is held only as long as it is needed for operational, legal, or dispute purposes, after which it is removed from active records. You can request a summary of what data we hold on your account at any time through the contact form.

Data Retention

We hold your account data only for the period required by our policy and applicable law. Once that period ends, records are removed from active storage.

Cookie Use

Cookies help us keep your session active and remember your payment method preferences — including bKash, Nagad, and Rocket selections on the deposit screen.

Account Security

OTP verification is required at login and when adding a new payment wallet. SSL encryption covers all data sent between your device and our servers.

Data Request Process

To ask what information we hold, submit a request via the account contact form. We will respond with a clear account summary within the timeframe our policy sets.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about these terms, want to request a copy of your account data, or need to flag a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat, email, or the contact form inside your account — all three routes are monitored and routed to the right team. For anything tied to your bKash, Nagad, or Rocket transaction records, include your account ID and the relevant payment reference when you write in.

Team online

Live Chat

Start a chat session directly from the done999 site or mobile view. Include your account ID for faster routing to the policy team.

Email Support

Send your legal query or data request by email. Quote your account details and any bKash, Nagad or Rocket reference numbers involved.

Account Contact Form

Log in, go to account settings, and use the contact form. Responses on legal matters are treated as priority correspondence.

Common Questions About Our Legal Terms

These are the questions we see most often about account eligibility, data rights, and how our legal terms apply to Bangladesh accounts using bKash, Nagad, and Rocket.

Access and eligibility depend on your local law and the regions we can support. We recommend checking what applies in your area before creating an account.

Payment records tied to bKash, Nagad, and Rocket are retained for verification and dispute resolution. Once the retention period ends, they are removed from active records.

Yes. Log in, go to account settings, and submit a request through the contact form. We will provide a clear summary of what we hold and why.

Reach out through live chat, email, or the account contact form. Include your account ID and a brief description of the concern so it reaches the right team quickly.

We may update these terms when our policy changes. Continuing to use the platform after an update means you accept the revised version in effect at that time.

Yes. The same terms apply whether you access done999 on a desktop browser, Android device, or iOS device. Your account and payment activity are covered consistently.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.