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How done999 Handles Your Personal Information

This page explains what data done999 collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use the lobby. Access to our platform depends on your local law and eligible regions.

Account Data ProtectedPayment Info Handled SecurelyYour Rights ExplainedBangladesh-Focused Policy
done999 How done999 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send data requests or privacy questions to our support address. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat window from your account dashboard to speak with our support team directly about account data, access requests, or correction queries.
Account Settings Some data preferences — like communication opt-outs — can be managed directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encryption in Transit

All data exchanged between your device and our servers is encrypted. This covers login sessions, bKash and Nagad deposit flows, and account profile updates.

Access Controls

Your account is protected by password and OTP verification. We limit internal access to personal data to staff who need it for support or fraud review.

Retention and Deletion

We keep your data while your account is open and for a defined period after closure. You can request deletion of non-essential data by contacting support.

Your Rights

You can request a copy of the data we hold on you, ask us to correct inaccurate details, or raise a concern about how your information has been used.

Privacy Policy Questions Answered

We collect your name, contact details, and login credentials at registration. If you deposit via bKash, Nagad, or Rocket, we also record transaction references to verify your payment.

We do not sell your data. We may share limited information with payment processors like bKash or Nagad to complete transactions, and with fraud-prevention services where required.

Contact our support team via live chat or email with your account details. We will verify your identity and provide the data we hold on you within a reasonable timeframe.

Yes. You can request deletion of non-essential data through support. Some records may be retained for a period after account closure as required by applicable rules.

We do not store your bKash, Nagad, or Rocket PIN. Transaction references are encrypted in transit and access to payment records is restricted to authorised staff only.

Your use of the platform and the applicability of this policy depend on your local law and eligible regions. We recommend checking whether online gaming is permitted where you are located.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.